Website terms and conditions
1 About Free 3D Hands
Free 3D Hands Ltd (ABN 69 632 562 291, ACN 632 562 291) is an Australian charity working towards equal access to assistive technology and celebrating limb difference. We design and make devices for children and adults with upper-limb differences and provide them free of charge, including postage, around the world.
Our focus in providing free devices is to learn from voluntary recipient feedback and continuously improve our designs. We share those designs under open-source licences so the global maker community can make, repair and develop them further, helping more people than our team could reach alone.
These terms explain how free3dhands.org may be used. On this page, “we”, “us” and “our” mean Free 3D Hands Ltd, and “you” means the person using the website.
2 What these terms cover
These terms cover the website and its general information. They do not replace the licence supplied with a particular design, device-specific instructions, or any separate terms agreed with a recipient, donor or project partner.
If a design has its own licence, that licence governs your use of the design. If we agree specific terms with you for an activity or service, those terms apply to that activity or service. Nothing on this page takes away rights that the law protects.
3 Using our website respectfully
Please use the website lawfully and with respect for the people whose experiences and work appear here. You must not:
- interfere with the website’s operation or security, introduce malicious software, or attempt to access information you are not authorised to access;
- use the website to send unlawful, abusive or misleading material, or material that infringes another person’s rights; or
- misrepresent your identity or suggest that Free 3D Hands endorses you, your products or your activities without our permission.
We may restrict access where reasonably necessary to address misuse, protect people’s rights, or maintain the website’s security and operation.
4 Information and device enquiries
Our website introduces our work and provides general information about our devices. It cannot determine whether a particular device will suit an individual. Information here does not replace advice from an appropriately qualified healthcare professional about your personal health needs.
We cannot guarantee that we can design or make a suitable device for every person. What we can offer depends on individual needs, the capabilities of our designs and our internal capacity, including available people, time and resources. Capacity restrictions may prevent us from providing a device even where an existing design could be suitable.
If you are interested in a device, please follow the current guidance on our Apply for a Device page. Submitting an enquiry, expression of interest or application does not guarantee acceptance, provision of a device or a particular timeframe.
For any device you receive or make, refer to the instructions and limitations supplied with that device or design. Contact us if you need help understanding information we have provided.
5 Open designs and website content
Sharing designs is central to our work. Designs and related files released under an open-source or other stated licence remain subject to that licence. Please check the licence accompanying the particular files you use, including any attribution, sharing or commercial-use conditions. These website terms do not add restrictions to, or replace, that licence.
A design licence does not automatically cover everything on our website. Text, photographs, videos, logos and other content may belong to us or to other people. Any permissions stated with that content, including our media resources, still apply. For use beyond those permissions or what the law allows, please contact the relevant rights holder before reproducing or adapting it.
Please take particular care with photographs and stories of recipients. Their appearance on our website is not permission to reuse them in your own publications or promotions. You are welcome to share links to our pages.
6 Information and material you send us
Please provide accurate information relevant to your enquiry and only send material you are entitled to share. If you contact us on someone else’s behalf, tell us your relationship to them and only provide information you are authorised to share.
Recipient feedback is welcome and entirely voluntary. You do not have to provide feedback or agree to publicity to receive a free device.
Before using a photograph, we will explain the intended use and obtain permission for that purpose. Permission to use a photograph for an enquiry, assessment or support does not authorise publication or promotion. We will obtain separate permission before public use. Simply submitting a photograph does not give blanket permission to use it.
Sending us a message, photograph, story or other material does not transfer ownership to us. Giving feedback alone is not permission to publish your name, story or other identifiable information. Any permission for public use of your material needs to be addressed separately.
Our Privacy Policy explains how we handle personal information and how to raise a privacy question or complaint. These terms do not themselves provide consent for marketing, public storytelling or the handling of sensitive information.
7 Donations
We ask people who receive our devices to refrain from making a donation to us. Our joy comes from providing devices at no cost to the recipient, including postage anywhere in the world. We do not want a donation to feel like an indirect payment for our support, or for anyone to feel they owe us something in return.
Donations from our supporters help make this possible and are voluntary. You do not need to donate to enquire about a device.
A donation does not, by itself, give you a right to direct our development priorities or allocation of resources, receive priority access to a device, or require us to develop or provide a device for a particular person. We determine our priorities in line with our charitable purpose and available capacity. A request made after donating does not, by itself, create a condition on that donation.
This does not override conditions lawfully attached to a donation we have accepted, any agreed funding arrangement, the stated purpose of a fundraising appeal, or obligations imposed by law.
Our Donate page lists current donation options. Before confirming a donation, check the amount, currency and any recurring-payment option you select. Where an external payment service is used, please also read its applicable terms and privacy information.
For help with a donation, receipt, payment error, refund request, or changing or cancelling a recurring donation, contact us at info@free3dhands.org.
Free 3D Hands Ltd is an endorsed deductible gift recipient in Australia. Whether you can claim a tax deduction depends on the gift and your circumstances; rules outside Australia may differ.
8 Other websites and services
We link to external websites and use some external services for activities such as applications, donations and design downloads. Those services are operated by their own providers and may have their own terms and privacy practices. Please read the information relevant to the service you choose to use.
A link does not by itself mean that we endorse everything on that website. If a link or external service appears unsafe or misleading, please let us know.
9 Website availability and your legal rights
We aim to keep the website useful and accurate, but information may need updating and access may be interrupted. Please contact us if you spot an error or need to check information before relying on it.
Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law where it applies. Our responsibilities and your rights remain subject to applicable law.
10 Changes to these terms
We may update these terms as our website or activities change. Updates apply to future use of the website from the date they are published. They do not retrospectively change a separate agreement already made with you or the licence under which a design was released.
11 Contact us
If you have a question about these terms, want to request permission to use content, or would like to raise a concern, please contact us.
Free 3D Hands Ltd
Email: info@free3dhands.org
Website: Contact Us
Street and postal address: 3/32 Boys Home Rd, Newhaven VIC 3925, Australia